Refund and Returns Policy

At www.itlsopui.shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are here to assist you with our Refund and Returns Policy.

1. Returns

We accept returns under the following conditions:

• The item must be returned within 30 days from the date of purchase.

• The item must be unused, in the same condition as when you received it, and in its original packaging.

• Certain products, including but not limited to customized or personalized items, may not be eligible for return.

To initiate a return, please contact our customer support team at [email protected] with your order details. Once your return request is approved, we will provide you with instructions on how to proceed.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to your original payment method.

• Shipping costs are non-refundable, and the customer will be responsible for return shipping fees unless the item was defective or incorrect.

• Refunds may take 5-10 business days to process after approval, depending on your payment method and financial institution.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with the following details:

• Order number

• Description of the issue

• Photos or videos of the damaged/defective item

We will provide a full refund or replacement, including shipping costs for returns, if applicable.

4. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the same process as for returns. After we receive the returned item, we will process the exchange. If there is any price difference, you may be required to pay or receive the difference.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Customized or personalized products

• Products that have been used or opened

• Products marked as non-returnable in their description

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy or need assistance with a return, please contact us at:

www.itlsopui.shop
Email: [email protected]
Address: lakeviewterr 28,Hopewelljct,NY,12533,US